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KMID : 0613620150350010211
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Health Social Welfare Review
2015 Volume.35 No. 1 p.211 ~ p.242
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Influencing Factors on the Work Performance Competence of Medicaid Case Managers
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Song Myeong-Kyeong
Yoo Eun-Kwang
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Abstract
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The purpose of this study was to find out the factors influencing Medicaid case managers’ competence level by factoring in personal characteristics, self-efficacy and organizational traits. Data were collected by structured questionnaires from 403 nurses working as Medicaid case managers from April 8 to April 15, 2011 and final analyzed subjects were 280 Medicaid case managers. Data were analyzed by frequency, descriptive statistics, t-test, One-way ANOVA and Scheffe‘s test, Pearson’s correlation coefficient and multiple regression with SPSS for window version 15.0. The result of analysis, as the personal characteristics, Medicaid case managers who are in elder age group with long work experience showed high work performance competence and managers who have high self-efficacy showed high work performance competence. As the Organizational characteristics, Medicaid case managers who are recognized as experts on the field and who get better executive support also showed high performance competence. Influencing Factors on the Work Performance Competence of Medicaid case managers were age, work experience, self-efficacy,
recognized as experts on the field and executive support. Self-efficacy was the highest influential factor on increasing the work performance competence(β=.39, p<.001).These factors explain the performance competence with 45% variance(F=24.11,p<.001) and the regression model was statistically significant. In conclusion, not only the development of education programs for improving self-efficacy needed amongst the managers, but also political and administrative support is needed in order to further enhance the work performance competence of the Medicaid case managers.
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KEYWORD
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Medicaid Case Manager, Competency, Medicaid, Case Management, Self-Efficacy
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